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In this article, we will cover the main reasons you might not be able to send an SMS message, and what you can do to correct this. Note: If you are blocked due to spam, we are not able to messag your VoIP until the block has been lifted.
Getting youvf "Blocked" or "Failed" message when sending SMS: If you try to send an SMS but are getting a message that states "blocked" or "failed", you will need to check to see if you are currently blocked due to spam. To do this, you will need to follow these steps: to your VanillaSoft VoIP portal using your username and password.
Click on one of the s that you have texted to see the message and status. Why Spam Blocks Happen Being blocked due to spam could be caused by several different reasons, all of which were done by a 3rd party carrier and not VanillaSoft.
The usual cause is the amount of texts that are sent out within a certain amount of time, or the content of the messages that you are sending out also known as 'fingerprinting'. If messagr carrier flags your as spam, you would be blocked for all carries until the block is lifted.
It is the user's responsibility to keep track if their messages are being sent or not. How long will depend on the carrier, how many times you have been blocked in the past, what caused you to be blocked, etc.
The best way to get the block lifted sooner rather than later, is to stop texting completely and give the block time to be lifted. It is recommended that you disable the SMS feature from your to ensure that you aren't sending any automatic texts when resulting a call. You could then send yourself 1 text in the morning and see if that goes through.
If not, try again in the afternoon by sending 1 text. Repeat this process until the block is lifted.
Note: You can have your admin disable the SMS feature from your profile but will need to get them to enable it in order to send your test messages. How To Prevent Yuove Blocked There is no guaranteed way to prevent being blocked, but there are steps you can take to reduce your chances.
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